Refund Policy

Products that don’t work

If a product doesn’t work when delivered, or stops working during the term you paid for, open a ticket from the order page. We replace it, or credit your wallet for the unused days. If we cannot replace it and you paid by card, you may choose a refund to your original payment method instead.

Orders not yet delivered

You can cancel for a full refund. If stock runs out after you pay, the full amount is credited to your wallet automatically.

Delivered digital products

When you buy, you ask us to deliver immediately and acknowledge that the 14-day right of withdrawal ends once the product is delivered. This does not affect the faulty-product cover above.

Wallet top-ups

A top-up you have not spent at all can be refunded to the original payment method within 14 days (any bonus is removed). After that, or once partly spent, the credit stays in your account and never expires.

How to ask

Open a ticket in Support or email [email protected]. We reply within 24 hours and send approved refunds within 7 business days.