Help centre

Items marked Instant appear on your order page the moment payment clears, at any hour. Items delivered by our team are usually ready within an hour during support hours, and we notify you when they are.

Open My orders and choose the order. Your item stays hidden until you press Show, so nobody looking at your screen sees it. You can copy it or download it as a text file.

Yes. Choose the quantity on the product page. Each item is delivered separately on the same order page.

Check the Region line under Details on the product page. If a product only works in some countries, it says so there.

. You can also pay from your Sony Bear wallet.

Paying from the wallet has no processing fee, every purchase is instant, and larger top-ups earn bonus credit.

No. Credit stays in your account for as long as the account is open.

Most payments clear in seconds. If your order still says Awaiting payment after 10 minutes, open a support ticket from the order page; you are never charged twice.

Open the order and choose Report a problem. Tell us what you see; screenshots help. If we cannot fix it, we replace the item or refund it to your wallet.

Unused items that turn out faulty are replaced or refunded. Delivered codes cannot be returned once shown, because they cannot be resold. The Refund Policy has the details.

The full amount goes straight back to your wallet and we notify you.

Use a password you do not use anywhere else and turn on two-step verification in Security. We also alert you when your account signs in from a new device.

Choose Forgot password on the sign-in page. We email you a link that works for one hour.

Go to Privacy & data in your account. You can download a copy of your data first.